If you no longer have access to the email address associated with your Smartsheet account, contact your IT department and ask them if they can temporarily reactivate your old email address.įor security reasons, Smartsheet can’t change email addresses on accounts or send password reset emails to an email other than the primary email on the account. Can’t access the associated email account You may have made a typo when you entered your email address. If you still can’t locate the email, reset your password again. If you’re not sure how to do this, check with your IT department. If your company uses a service like Mimecast to filter email, you may need to adjust your settings or permit Smartsheet as a sender. Try searching for “password reset” and/or “Smartsheet account.” Check your spam folder-or any other secondary folders. Sometimes, the email gets trapped by spam filters. To confirm your identity, Smartsheet sends an email with an authentication link. Email related login issues Missing password reset email If you log in with SSO or your company credentials, contact your sys admin for assistance. If you have more than one account with these providers, make sure you're using the correct email address to log in. Clear your browser cache and your cookies, and restart your browser. If you log in with your Microsoft, Google, or Apple ID log out of all open applications, including any other profiles that might be open in your browser. If you’ve tried to log in too many times with the wrong password, your account may be blocked. Forgotten password or locked outįorgot your password? Go to the password reset page and follow the instructions on the screen. Here are some common reasons you might be unable to log in-and how to fix these issues. Having trouble logging into Smartsheet? In many cases, you can fix this on your own.
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